Terms and Condition

1.    Cancellation/Amendment is subject to Airline/Supplier rules mentioned under PENALTIES of the Rules and Restrictions.

2.    A minimum of KWD15 non-refundable Admin fee applies per ticket/voucher for Cancellation/Amendment in addition to airline/supplier penalties.

3.    Cancellation and amendment request for airline ticket can be emailed to help@alrawda.com.kw or WhatsApp/SMS to +96551715557 quoting your booking reference number and full name if the booking is amendable or refundable. We will revert back as soon as possible as most of the airlines/suppliers allow changes/cancellation 24 hours before departure; we suggest contacting us at least 48 hours before departure to have enough time to handle your request.

4.    Cancellation and amendment request for Hotel booking can be emailed to help@alrawda.com.kw or whatsapp/SMS to +96551715557 quoting your booking reference number and Guest full name if the Hotel booking is amendable or refundable as per booking deadline. We will revert back as soon as possible. We suggest contacting us at least 36 hours before deadline of booking to have enough time to handle your request.

5.    Airline PNR should be quoted when communicating with the airline.

6.    Passengers should be at the check-in counter three (3) hours before flight departure.

7.    It is the passengers’ responsibility to comply for the required documents and visa.

8.    All payments will be charged in Kuwait Dinars. All other currencies are for reference only.

9.    Cancellation or change by you - Cancellations or changes (with respect to the travel date, destination, place where the trip starts, property or means of transport) to a booking can be made by contacting us. You do not have an automatic right to cancel or change a booking unless allowed by the relevant Travel Provider under their Rules and Restrictions (which are provided to you before you make a booking).

    Travel Providers may charge you fees for cancelling (in full or part) or changing a booking. Such fees will be set out in the Rules and Restrictions. You agree to pay any charges that you incur. Please be aware that for changes, the price of your new arrangements will be based on the applicable price at the time you ask us to make the change. This price may not be the same as when you originally booked the Travel Services. Prices tend to increase the closer to the departure date that the change is made.

Please read the relevant Rules and Restrictions, so you know which terms apply to your booking. For example:

·       if you book a stay at a property and you do not cancel or change your booking before the relevant cancellation policy period, you may be subject to the cancellation or change charges as shown in the relevant Rules and Restrictions

·       some properties do not permit cancellations of, or changes to, bookings after they are made

·       if you make a Pay Later booking and you do not show up or cancel the booking, the property may impose a no-show or cancellation charge as shown in the relevant Rules and Restrictions and you will be charged the property's no-show or cancellation charge

·       if you do not show up or fail to use some or all of the Travel Services booked, refunds may only be due to you in line with the relevant Rules and Restrictions, and

·       Where a cancellation affects more than one person on a booking (for example, two airline tickets booked on a single itinerary, etc.), any applicable cancellation charge will be applied in respect of each person on the cancelled booking.

If you want to cancel or change any part of a booking and such cancellation or change is allowed by the relevant Travel Provider, then, in addition to any charges imposed by the Travel Provider, we may also charge you an administration fee. If such an administration fee applies, it will be notified to you before you agree to proceed with the change/cancellation.

Other cancellation or change

We (and the relevant Travel Provider) may cancel your booking if full payment for the booking, or any applicable cancellation/change charge or fee relating to a booking is not received when due.

For a variety of reasons (such as a property is overbooked due to connectivity issues or a property is closed due to a hurricane, etc.), it is possible that a booking may be cancelled or changed by the Travel Provider or us. If this happens, we will make reasonable efforts to notify you as soon as possible, and offer alternative options/assistance where possible or a refund.

10. Flights

·      The price and availability of your flight is only guaranteed once your purchase of the Travel Service is completed and your tickets issued.

·      For certain flights, the price displayed may have been converted from another currency. This is for convenience purposes to provide you an estimated price in your local currency. The actual amount charged by the airline may differ due to varying exchange rates applied by banks and card issuing companies, however you will be provided with the amount proposed to be charged by the airline before completing the booking.

·      Some flights with low-cost airlines can only be changed or cancelled by contacting the airline directly. We may not be advised if you change or cancel a flight with your airline directly, or if the airline makes any changes to your flight schedule. Such changes may also not be reflected in the itinerary we provide to you through our Service. We recommend you print out any subsequent itinerary change emails you receive directly from the airline.

11.  Flight terms and conditions

      You understand and agree that:

§ Airlines ultimately control their schedules, and they may change or cancel your flight for a variety of reasons (for example, mechanical problems or adverse weather, etc.). Whenever the airline gives us information about a change or cancellation to your itinerary, we will pass it on to you and help you assess your options. You should always check the scheduled departure time of your flight before travel

§ Airlines control seating and we do not guarantee the availability of specific seats, even when pre-booked

§ If you book a multi sector flight and do not use the outward flight, the airline may cancel the return flight without refund

§ For special or charter flights, the airline, the flight schedule, the aircraft type, the itinerary and possible stops are given as an indication only. These specifics may be subject to change even after confirmation –

§ Some airlines impose extra charges for meals, luggage and preferred seat selection, etc. Unless we provide such optional services for booking through our Service then any reference about these extra optional services and related charges shown through our Service is for information only and may be updated by airlines at any time. Where we provide the option for you to book such extras through our Service, then the price of such optional extras will be displayed to you and after selection by you, added to your price

§ You must follow the relevant rules and restrictions on the carriage of children. Children older than 2 on the return date must have a return ticket at a child fare for both the outbound and inbound flights. You will not be eligible for a refund of any seat charges incurred during travel if you do not comply. Children aged under 2 will not be allocated their own seat unless a child fare is booked for them. Unaccompanied children under 14 will only be allowed to fly in line with the relevant Rules and Restrictions

§ The carriage of hazardous materials aboard aircraft in your luggage or on you is forbidden.

§ Combined one-way tickets - We may offer you the opportunity to book two one-way tickets instead of a roundtrip ticket for simple return journey or two different airline ticket instead of one airline ticket for multi sector one way journey. Combined one-way tickets may provide a greater choice of flights. They are often cheaper and can be combined on the same airline or on different airlines. Unlike roundtrip tickets, each one-way ticket is subject to its own Rules and Restrictions like Visa restriction or immigration and custom check (kindly check these restrictions before issuing ticket). If one of these flights is affected by an airline change (such as cancellation or rescheduling), then you may have to make changes to the other flight. In such instances you will be responsible for any charges or fees incurred for making changes to the unaffected flight.

§ Operating airlines - Flights booked with one airline are sometimes operated by another airline. When different, details of the operating airline are shown through our Service. The airline that issues your ticket will charge you for your flight and will appear on your payment method statement.

§ No-show or cancellation or Schedule change or cancellation of flight - In case of a no-show or cancellation by passenger or Schedule change or cancellation of flight by airline, the refund policy subject to airline rules & regulation, you can request such a refund from us, and we will submit your request to the airline on your behalf.

§ Airline liability - Law, treaties and the airline's own Rules and Restrictions normally limit an airline's liability for death, personal injury and other damages.

§ Although most travel occurs without incident, travel to certain destinations may involve more risk than others. You must review any travel warnings/advice, etc. issued by the relevant governments before you book international travel. You should also monitor such travel warnings/advice during travel and before your return journey to help avoid and minimize any potential disruptions.

§  

12. Health

     You should check the recommended inoculations/vaccinations which may change at any time. You should consult your doctor before you depart. You are responsible for ensuring you:

·       Meet all health entry requirements

·       Receive the relevant/required inoculations/vaccinations

·       Take all recommended medication, and

·       Follow all medical advice in relation to your travel.

13. Passport and visa

     You must consult the relevant Embassy or Consulate for passport and visa information. Requirements may change so check for up-to-date information before booking and departure and allow sufficient time for all relevant applications.

Al Rawda Travel & Tourism agency is not liable if you are refused entry onto a flight or cruise ship (if applicable) or into any country, due to your conduct, including your failure to carry the correct and adequate travel documents required by any Travel Provider, authority or country (including countries you are transiting through). This includes all stops made by an aircraft or cruise ship (if applicable), even if you do not leave the aircraft or airport or cruise ship.

Some governments require airlines to provide personal information about all travelers on their aircraft. The data will be collected either at the airport when you check in or in some circumstances when you make your booking. Please contact the relevant airline you are travelling with if you have any questions about this.

Al Rawda Travel & Tourism agency does not represent or warrant that travel to international destinations is advisable or without risk and is not liable for damages or losses that may result from travel to such destinations.

14. Copyright and trademark notices

    The Google® Translate tool is made available through our Service to enable you to translate content, such as user-generated reviews. The Google® Translate tool uses an automated process to translate text and this may result in inaccuracies. Your use of the Google® Translate tool is entirely at your own risk. We do not make any promises, assurances or guarantees on the accuracy or completeness of the translations provided by Google® Translate.

Our Service may contain links to websites operated by parties other than us. Such links are provided for your reference only. We do not control such websites and are not responsible for their content or your use of them. Our inclusion of such links does not imply any endorsement of the material on such websites or any association with their operators.